What is the shipping fee? Is there free shipping option?
Shipping: U.S. shipping is up to $6.90. International shipping ranges from $7–$12, depending on the destination. Many major countries, including Japan, Singapore, Germany, and other major markets, have significantly lower shipping rates through our China fulfillment center. (For 1x Tech Case) Shipping fees will be collected through BackerKit after the Kickstarter campaign. Free Shipping: We’ll cover shipping for U.S. orders over $79 and international orders over $109.
Last updated: August 20, 2026 08:36
I need help with my previous KS pledge rewards.
Please reach out to [email protected] so we can determine the best way to assist you. Contacting us through other methods may result in longer response times, and we may be unable to provide support.
Last updated: August 20, 2026 12:13
Why 8 days and not 30 days?
We chose an 8-day campaign because we completed the majority of our preparation before launch, including product development, production planning, campaign materials, and marketing. As a small independent team, a focused campaign allows us to concentrate our limited resources, create urgency, and avoid spreading marketing efforts too thin over 30 days. It also fits our small-batch production approach and helps us move into production more efficiently.
Last updated: August 20, 2026 13:23
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.